Your leadership style isn’t the problem. Your default is.
The gap between how you’re leading and what the person in front of you actually needs is one of the most common and most invisible places leaders get stuck. Most of us default to one mode and don’t notice the mismatch until something breaks down.
Suzie Bishop has spent over a decade at the Center for Leadership Studies helping leaders close that gap and strengthen their leadership effectiveness. Her new book, Situational Leadership, puts nearly sixty years of research into a practical framework for reading the situation, building leadership flexibility, and adapting your approach.
Suzie walks through the four leadership styles, how to read what someone needs in a given situation, and how to adapt your approach to coach, develop leaders, and lead through influence.
The best leaders don’t pick one style and commit. They pause, assess the situation, and flex to have the impact you intend.
You’ll Learn:
- Why “leadership is influence” reframes how you lead, and why influence has nothing to do with manipulation or control
- How to diagnose what someone needs, and why one person can require four different approaches in the same conversation
- How leadership flexibility and adaptability differ—and why knowing the styles isn’t the same as knowing when to use them
- Why only asking coaching questions can leave people stuck, and how to know when to step in with more directive leadership
- How the “power of the pause” helps you move from reacting out of habit to adapting with intention
ABOUT MY GUEST:
Suzie Bishop is VP of Product Development at The Center for Leadership Studies. She’s a Certified Professional in Training Management, a Stakeholder Centered Coach, and a Marshall Goldsmith 100 Coach. Suzie is co-author of Situational Leadership: The Model for Leading Others, Navigating Change and Unlocking Performance and is currently writing her next book, Match: How to Meet Leaders Where They Are, with Marshall Goldsmith.
IMPORTANT LINKS:
- Full episode show notes: ChainOfLearning.com/81
- Connect with Suzie Bishop: linkedin.com/in/suzie-bishop
- Purchase a copy: Situational Leadership: The Model for Leading Others, Navigating Change and Unlocking Performance by Suzie Bishop and Sam Shriver
- Match: How to Meet Leaders Where They Are by Suzie Bishop and Marshall Goldsmith (November 2026)
- Learn more about The Center for Leadership Studies: situational.com
- Follow me on LinkedIn: linkedin.com/in/kbjanderson
- Subscribe to my newsletter: kbjanderson.com/newsletter
- Check out my website for resources and working together: KBJAnderson.com
- Join us on the Japan Leadership Experience: KBJAnderson.com/japantrip
TIMESTAMPS FOR THIS EPISODE:
02:52 Why leadership is influence, not control
04:43 Creating the conditions without controlling
06:51 What Situational Leadership looks like in practice
07:35 Flexibility vs. adaptability: the critical difference
07:48 The four Situational Leadership styles
11:41 How to recognize your natural leadership tendency
13:08 When asking questions isn’t effective coaching
16:46 How to be directive without taking away ownership
17:37 The cost of not adapting how you lead
21:37 Why organizations need a common leadership language
24:05 Creating the conditions for people to ask for help
25:24 The leadership challenge even top executives struggle with
29:06 How to give direction without taking over
30:33 Influence versus control when you have authority
31:06 Three types of power that shape your influence
32:51 Why trust is your most important source of power
36:02 The difference between flexibility and adaptability
37:08 Practice an intention pause before you respond
