Lean Blog Audio — Why Kindness in Leadership Matters: Lessons from ‘The Mistakes That Make Us’
The blog post Today, I want to share a section from my book, The Mistakes That Make Us. I’m sharing an excerpt here in this post, and I’m also making …
Lean Blog Audio — Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post. Starbucks has a new CEO who is talking about how the coffee …
Lean Blog Audio — We’ve Stopped Punishing People for Mistakes. Now What?
Read the blog post In many organizations, moving away from a culture of punishment when mistakes are made is a significant leap forward. It signals a shift toward understanding, systems …
Lean Blog Audio — A Monthly Bonus for Zero Injuries in the Factory — What Could Go Wrong?
Read the blog post A friend of mine–with a long history of Lean and Toyota Production System knowledge practice–recently shared a troubling story about a relative who works at a …
Lean Blog Audio — The Power of Learning from Mistakes: Insights from ‘Lean Hospitals’ and ‘The Executive Guide to Healthcare Kaizen’
Read the blog post I've been writing about learning from mistakes for a long time, including my previous books before my latest, The Mistakes That Make Us. This idea isn't new, …
Lean Blog Audio — The 5 Most Controversial Ideas in The Mistakes That Make Us
Read the full blog post In writing The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I wanted to challenge the way we think about mistakes, leadership, and …
Lean Blog Audio — From Football to Your Workplace: Why a Lone Wolf Can’t Transform An Organization
Read the blog post and more Imagine an NFL team that has been on a decades-long streak of winless seasons. The owner, who has been at the helm for most …
Lean Blog Audio — Understanding Slow Decisions: How “Motivational Interviewing” Can Help at Work
The blog post Think about the last time you made a major career decision. I'm thinking of one of mine, in particular. Was it about leaving a job for a …
Lean Blog Audio — Executive Summary on Cultivating Psychological Safety and Continuous Improvement
The full blog post This post draws upon and summarizes content in my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Senior leaders must prioritize psychological safety and …
Lean Blog Audio — Why Two Data Points Don’t Show Trends: Understanding the Importance of Comprehensive Data Analysis in Workplaces and News
The full blog post Two data points are not a trend. Two-data-point comparisons can be mathematically correct but practically meaningless. This is true in workplaces and news articles like this …