By Mark Graban
The blog post TODAY marks the centennial of one of the most significant innovations in quality management: the control chart. 🎂 🎉 🎆 In the early 1920s, Walter A. Shewhart, working …
Episode page with links and more info I'm very happy to announce the release of my new Mistake-Proofing course, available NOW through Karen Martin and TKMG Academy. ou can buy …
Blog post I love Steve Spear‘s emphasis on a Toyota-based Lean model of: “See, Solve, Share” See problems, solve problems, and share what worked as countermeasures. That's the ideal, and it's powerful …
Blog post Research by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are:1️⃣ Futility2️⃣ FearFear of getting in trouble is a big problem. But …
The blog post You don't find the root cause of a problem in a conference room. OK, so we've gotten away from the whiteboard. Now what? You might not even …
Blog Post Professors Robert H. Hayes and William J. Abernathy have harsh words about a common, if not typical style of American management: “…an overdependence on analytical detachment – what they call …
The blog post It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one day last week. …
Blog post with links The other day, I read about the passing of Donald E. Peterson, who was a key CEO for Ford Motor Company in the 1980s (from 1985 …
Read the blog post How often do you hear executives blaming employees, including frontline workers, for different problems or poor performance? I don't think that's a good look when leaders …
Read the blog post I recently spoke and facilitated at a health system's quarterly leadership forum event on the topic of “Psychological Safety as a Pre-Condition for Continuous Improvement.” It …
