Welcome to the latest episode of the KaiNexus Continuous Improvement podcast! In this engaging conversation, Mark Graban, Senior Advisor with KaiNexus, sits down with Greg Jacobson, CEO and co-founder of KaiNexus. They chat about various topics, including lean principles, continuous improvement, and the significant impact of the recent CrowdStrike software glitch on multiple sectors, including healthcare.
Mark shares his personal travel delays caused by the glitch, while Greg discusses the broader implications, such as the disruptions in emergency healthcare services. They explore the importance of psychological safety and how KaiNexus fosters a culture where employees feel safe to speak up about mistakes. The discussion also covers the value of mistake-proofing, robust testing processes, and learning from both internal and external errors to enhance continuous improvement practices.
Join Mark and Greg as they reflect on lessons learned, the importance of a kind and constructive response to mistakes, and the necessity of maintaining dynamic checklists in response to changing conditions like the ongoing COVID-19 pandemic.
Hashtags: #ContinuousImprovement #LeanPrinciples #Kinexis #SoftwareGlitch #HealthcareImpact #PsychologicalSafety #MistakeProofing #Leadership #GregJacobson #MarkGraban #LeanThinking00:00:26: KaiNexus Mid-Annual Meeting overview
00:00:44: Discussion about travel delays
00:00:55: Impact of Crowdstrike software issue
00:05:34: Software bugs and testing procedures
00:07:17: Psychological safety and response to mistakes in KaiNexus
00:11:02: Checklist usage and adjustments
00:16:00: Learning from Crowdstrike situation
00:17:46: Wrapping up and future Ask Us Anything session