Mark Graban and Jamie Flinchbaugh sit down with single-origin coffees and a 1987 GM Confidential report Mark pulled from the Don Ephlin papers at Wayne State’s Reuther Library. The document, …
Laudy Allan, Senior Vice President of Global Operations at Crayola LLC, brings nearly two decades of operational leadership to a conversation that challenges some of the most common assumptions about …
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/ Has lean really failed? That question sparked one of the most listened-to conversations in the …
What You’ll Learn in This Episode: In this episode, Shayne Daughenbaugh and Catherine McDonald sit down with leadership strategist and Army veteran Jonathan Pride to explore the SOAR mindset. A …
Deborah Coviello has spent her career walking into businesses with quality crises and operational pressure, and walking out with stronger leaders behind her. In this conversation with Mark Graban, she …
In this episode, I share an interview with Travis Keener (the “Spill Plan Man”) from November 2025. He is a licensed engineer specializing in spill prevention, control, and countermeasures (SPCC) for industrial …
What You’ll Learn in This Episode: In this episode, Patrick Adams, Catherine McDonald, Shayne Daughenbaugh, and Andy Olrich unpack the hidden costs that quietly erode margins, and why most organizations …
Blog post with links Three years ago, The Mistakes That Make Us came out. Around the same time, Elisabeth Swan published Picture Yourself a Leader. Both books' third birthdays felt like a decent …
In this episode, I discuss a specific method for capturing process improvements using surveys, and how you can isolate the improvements so that the difference between survey participants doesn't hide …
Jesse Jackson, contact center leader and host of Set Lusting Bruce, joins Mark Graban to share his favorite mistake: going gun-shy as a new leader when veterans push back with …
