Every process problem is a customer problem in disguise. CI teams are good at finding waste, reducing variation, and improving flow. Customers experience those same breakdowns as uncertainty, frustration, effort, …
Voice of Customer has been a fixture in Lean and Six Sigma for decades, but the word “voice” carries a hidden assumption: that the customer has to do something — …
Joan Tafoya joins Jamie Flinchbaugh on People Solve Problems for a conversation built around one deceptively simple question: how do you coach problem solving when the person in front of …
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/ Joy isn’t a perk. It’s a business strategy. Have you ever wondered whether work has …
My guest for episode 546 is Gary Peterson, who recently retired from O.C. Tanner after helping lead the continuous improvement work that earned the company the Shingo Prize in 1999. …
What You’ll Learn in This Episode: In this episode, Catherine McDonald and Shayne Daughenbaugh discuss the practical realities of capturing, creating, and deploying Standard Operating Procedures (SOPs) in fast-growing organizations. …
To save a few thousand dollars in legal fees, six-time Silicon Valley CEO Mike Grossman decided to act as his own lawyer on a routine distribution contract. Years later, when …
What You’ll Learn in This Episode: In this special Lean Solutions Summit episode, Patrick Adams sits down with keynote speakers Richard Sheridan, Joe Dyer, and Jason Schroeder to discuss the …
Kate Lowry was fresh out of college and working at McKinsey when she saw a colleague do something she believed was seriously wrong — something that could constitute blackmail, with …
Some problem-solving wisdom comes from advanced frameworks. Other wisdom comes from eighth-grade science class. Eric Harding holds onto both. In this episode of People Solve Problems, host Jamie Flinchbaugh sits …
