On this episode of People Solve Problems, host Jamie Flinchbaugh welcomes Brittany Irwin, Applications and AI Engineering Manager at NFI Industries. With an industrial engineering degree from the University of …
Register for a chance to win a copy of Karina Mangu-Ward’s book “Teams that Meet the Moment” Learn more and apply for the November 2026 cohort of my Japan Leadership …
Why do so many Lean implementations struggle or fail to stick? Thomas Cox and Andre DeMerchant join me to work through that question using a verbal A3. Thomas Cox is …
In this episode, I share an interview with Evan Unger, who is a change leader with expert facilitator that helps leaders transform their virtual teams to dramatically increase collaborative decision-making, …
What You’ll Learn in This Episode: In this episode, Catherine McDonald and Shayne Daughenbaugh welcome Michael Parent to discuss SIPOC, one of the most effective tools for understanding and improving …
In this episode, I discuss an important concept in Six Sigma: Y = f(x) or Y is a function of x. Y is your measured output, and X represents the …
Every process problem is a customer problem in disguise. CI teams are good at finding waste, reducing variation, and improving flow. Customers experience those same breakdowns as uncertainty, frustration, effort, …
Voice of Customer has been a fixture in Lean and Six Sigma for decades, but the word “voice” carries a hidden assumption: that the customer has to do something — …
Joan Tafoya joins Jamie Flinchbaugh on People Solve Problems for a conversation built around one deceptively simple question: how do you coach problem solving when the person in front of …
Register for a chance to win a copy of Karina Mangu-Ward’s book “Teams that Meet the Moment” Learn more and apply for the November 2026 cohort of my Japan Leadership …
