Lean Leadership for Ops Managers — Workplace Drama: How Mental Stories Impact Improvement Results | 041

As I sat at the restaurant alone, fuming, I worked up an elaborate story in my mind of why he was late. The truth is that we all create stories in our heads. These stories then fuel our words and actions, including in the workplace. And when we’re talking about changing the way people think and work, that could lead to workplace drama.

What You’ll Learn from this Episode

  • Why I was sitting at the restaurant fuming and what really happened
  • How the Crucial Confrontations stories to action model was a complete game changer in my self management
  • How the “second cycle” Arnout Orelio talked about can help you understand and potentially avoid workplace drama
  • Why sometimes people act in ways that seem completely illogical

Get full show notes and more information here: https://processplusresults.com/podcast/041