In this episode of Habitual Excellence, Value Capture is celebrating 20 years of supporting visionary healthcare leaders by introducing its own next generation CEO, Shana Padgett, who looks forward energetically to helping leaders advance health and healthcare without harm, wait or waste for the next 20 years. Shana shares why as a proven executive and executive advisor she chose to come to Value Capture 9 years ago, what she’s learning from leaders in today’s turbulent environment and how she and the firm are helping them to outperform. She is the first non-founder CEO of Value Capture, and turns the tables on Ken Segel, her predecessor, who is staying with the company as Chief Relationship Officer, to ask about the philosophy of continuous improvement that underpins Value Capture’s uncommon succession plan. Hear Shana and Ken share reflections on how some of the most thoughtful of today’s c-suite leaders are planting a flag despite the turbulence in the environment, to simultaneously drive results and improve culture, using some timeless principles and ideas adapted to the moment.