Lean Blog — 549: Nick Katko: Continuous Improvement in Accounting
Accounting teams see problems every day. As my returning guest Nick Katko puts it, they fix them, but they don’t necessarily solve them. Nick is president and owner of BMA, …
My Favorite Mistake — 370: Fix Your Process, Not Your People: The Deal He Lost by Adding Value — Grant Harris
Grant Harris teaches leaders to fix the process, not the people. Then he created the friction he helps clients remove, and it cost him a speaking deal. A cold inbound …
Lean Blog Audio — The Toyota Andon System in South Africa: Two Buttons Instead of a Cord
In this episode, I read my recent post about a visit to Toyota’s plant in Durban, South Africa, before I spoke at the KZN Lean Conference. I asked to see …
Lean Blog Audio — Fear-Based Leadership Worked at Volkswagen. Until It Didn’t.
In July 2013, Volkswagen CEO Martin Winterkorn stopped a test drive to lecture his engineers about paint that was less than a millimeter too thick. A year later, he complained …
My Favorite Mistake — 369: Dr. Jen Moran on the Practice Everyone Said Not to Buy
Her attorney and accountant told her not to buy the dental practice, then quit when she did. The appraisal came in at about 5% of the asking price. Dr. Jen …
Habitual Excellence — 107: Defining a Great Health Care Leader – A National Innovator Leverages a Dual Role
In this episode of the Habitual Excellence Podcast, Ken Segel talks with Dr. Tracey Hoke of UVA Health about her journey from pediatric cardiologist to healthcare executive and her role …
Lean Blog — 548: Emily Swaney on OhioHealth’s Lean Management System
How does a Lean team of 11 people support a management system for 35,000 associates? Emily Swaney, Vice President of Operational Excellence at OhioHealth, explains that the team spends its …
My Favorite Mistake — 368: Eric Dingler on Hiding Bad News Until He Had a Fix
Eric Dingler and his wife met every week to review the numbers in their business. When they moved to Costa Rica, they paused that meeting for what was supposed to …
My Favorite Mistake — 367: Leading People Who Know More Than You
Stephanie Mitchell came back from vacation and got called into the C-suite. They wanted her to run the hospital laboratory temporarily. She was an ICU nurse who had moved into …
My Favorite Mistake — 366: Why Good Work Doesn’t Speak for Itself
Dr. Jonathan Thorp spent a career building systems, methods, and models that made work more functional. His mistake was assuming that creating the value was where the work stopped. Promoting …