In this podcast, Mark Graban interviews Teresa Hay McMahon, the executive director of the Iowa Lean Consortium, as she previews her upcoming webinar: “Effective Collaboration Across Organizations and Across Industries” …
In this “customer spotlight,” Mark Graban of KaiNexus interviews Vice President Corporate Operations at Carolinas Healthcare System.
Going to the Gemba, or visiting sites in person, is an important part of the improvement process that frequently gets overlooked. Working at a technology company that serves clients in …
In this webinar you will learn: Recognize the importance of patients and families as partners in their care Discuss an effective process to engage patients and families at the earliest …
Ensuring the customer is always treated right is the basis from which the Customer Experience team was born. But the concern of a CE team should go far beyond that …
If you have visited this blog with any frequency, you may have noticed that we are very passionate about the work we do. Do not get me wrong, it is …
Being the resident KaiNexus baseball fanatic, I was thrilled when Mark Graban shared the Kaizen Batter with me after meeting Tim Cooper at a conference.
Written by Kade Jansson, read by Mark Graban There is power in âbottom-upâ employee improvement, but it doesnât get widely or easily embraced by organizations, meaning missed opportunities for improvement. …
Mark Graban interviews Laura Townsend, co-founder and president of the Louise H. Batz Patient Safety Foundation about the webinar that she is giving for us, with two healthcare professionals, and …
Written by Becca Millard, read by Mark Graban A Bowling Chart is a simple, visual way to monitor Key Performance Indicators (KPIs) or policy deployment objectives, letting you compare your …
