My Favorite Mistake — 365: She Opened an Office Her Firm Couldn’t Afford
Susan von Seggern handed the finances to her business partner and stopped looking at them. Then she decided their Los Angeles PR agency should open a New York office — …
Habitual Excellence — How Emplify Health Leaders Use a High-Performance Operating Model to Drive Results for Today and Tomorrow
In this episode of Habitual Excellence, Ken Segel speaks with Heather Schimmers, President of Emplify Health, about leading through change while building a stronger, more unified health system. Heather shares …
My Favorite Mistake — 364: Why a Pilot Stayed Silent in the Cockpit: Steve Montague
Steve Montague had been flying for the airline about two years when he decided to let his captain be wrong. He was paired with a captain who shut him down …
My Favorite Mistake — 363: What a Magician Learned About Recovering From Mistakes with Michael Chaleff
Michael Chaleff took a year between the Navy and law school and spent it working as a restaurant magician — walking up to strangers who had been drinking, interrupting conversations …
My Favorite Mistake — 362: Why the Cheapest Supplier Is Rarely the Cheapest, with Carl Pradelli, CEO of Nature City
Carl Pradelli was 18 months into building a co-branded skincare line with the Home Shopping Network when the first production run came back wrong. Ingredients specified at five percent had …
My Favorite Mistake — 361: Nurse Tiffany Auvil on Caregiving, Denials, and a Misdiagnosis
Tiffany Auvil spent more than twenty years inside the U.S. healthcare system, starting as a volunteer firefighter and eventually serving as System Director of Outpatient Clinics for a three-hospital health …
Lean Blog — Karen Martin: Five Conversations, 20 Years
Karen Martin has joined this podcast five times since 2012. For our 20th anniversary series, we pulled together highlights from all five conversations: clarity versus ambiguity, why value stream mapping …
Habitual Excellence — Revered Clinical Leader on Leading for Today and Tomorrow in 2026
In this episode of the Habitual Excellence Podcast, Ken Segel sits down with Dr. Tracy Gosselin, Chief Nurse Executive, Senior Vice President, and Enid A. Haupt Chair in Nursing at …
My Favorite Mistake — 360: Why ESPN’s Founder Was Pushed Out of the Network He Built, with Historian Mike Soltys
Bill Rasmussen got fired by the Hartford Whalers, then chased an idea almost nobody believed in: sports television around the clock. He burned through his own money, his credit cards, …
Lean Coffee Talk — S2: E 9: Humanoid Robots, Ford’s Quality Culture, and Burger King’s Quality Comeback
n Episode 9 of Lean Coffee Talk, Mark Graban and Jamie Flinchbaugh begin with World Cup observations that turn into a broader discussion about process measures, results, technology, officiating, and …