Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick’s 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” …
I’m excited to be attending the annual Lean Coaching Summit today through Thursday in Austin. If you’re there, please say hi! Today, I’ve registered to take a class on a …
My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an article, published in The Joint Commission Journal on Quality and Patient Safety, titled “Using Lean to Rapidly and Sustainably Transform a Behavioral …
There are Dr. W. Edwards Deming quotes that get thrown around… one that sounds incredibly “pro-data” and others that say data and measures are not the only thing… which is …
An article from this week in 2010… Today’s New York Times has an outstanding article about Lean Healthcare and what Seattle Children’s Hospital calls C.P.I. or Continuous Performance Improvement. The …
A few of you sent me this sad article from the Wall St. Journal: “‘People Are Dying Here’: Federal Hospitals Fail Tribes.” I feel like I’ve some variation of this …
In this post, I write about a phrase that I heard many times when visiting Franciscan St. Francis Health in Indianapolis. How can this phrase help us challenge ourselves and …
Does the Phrase “Lean Transformation” Jump to a Solution? Another in the series of “do words matter?” posts… do phrases like “Lean Transformation” resonate as much as “Business Transformation?” — …
Imitation as a Path to Innovation… If You Know What to Copy… At the recent Lean Healthcare Transformation Summit, there were thought provoking presentations… and we had many discussions about …
If we’re going to practice Kaizen (continuous improvement), do the words matter? Should we call it a Kaizen Card or something else? Do we start with a “problem” or something …
