JIT Cafe, by Elisabeth Swan and Tracy O’Rourke
It’s Episode 68 and Tracy & Elisabeth got to interview Jeff Toister about his latest book, The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises. Jeff took the classic product guarantee and came up with a formula to apply that…
It’s Episode 67 and Tracy and Elisabeth get the scoop from Brian Hand and Lilly Angelocci of UC San Diego Health. We’ll get details of what drove the success of the vaccine super stations and how they’ve been improving healthcare with Lean. We’ll let you…
It’s Episode 66 and Tracy & Elisabeth find out how the San Diego Humane Society won the Employer-of-the-Year Award. Organizational leaders Audrey Lang and Tina Nguyen describe how their care-centered culture improves their ability to rehabilitate animals…
It’s Episode 65 and 16 years later, The Iconic Toyota Way gets a remodel. In this month’s interview, author Jeff Liker discusses his coffee talks with former student Mike Rother that led to a second edition. Tune in for Jeff’s take on artificial intellig…
Is creativity seen as “fluffy?” Is Six Sigma seen as “old hat?” Are you struggling to reconcile creativity with Lean problem solving? Check out this month’s interview with Bella Englebach, who’s new book, Creatively Lean, guides problem solvers to be bet…
It’s Episode 63 of the Just-in-Time Cafe Podcast! Come join Tracy O’Rourke and Elisabeth Swan for a relaunch of their beloved Continuous Improvement gabfest. The highlight is their interview with Brett Cooper and Evans Kerrigan, Co-Founders of Integris P…
