How a systemic approach to continuously strengthening relationships builds high performing systems of care
In this episode of the Habitual Excellence Podcast, Ken Segel, CRO for Value Capture, speaks with Jeremy Blanchard, MD, System Chief Medical Officer for North Mississippi Health Services, about what it takes to make value-based care real. Drawing on his background as an internal medicine physician, intensivist, military-trained critical care specialist, and healthcare leader, Jeremy shares how his career has been shaped by a commitment to dignity, respect, and giving voice to patients, caregivers, and communities.
Jeremy explains that value-based care is not a destination, but a journey rooted in relationships. At North Mississippi Health Services, that means listening deeply to patients, staff, and communities, then building systems that reflect what matters most. He describes expanding residency and fellowship programs, strengthening workforce pipelines, reducing reliance on traveling nurses, empowering frontline teams to own quality and safety, and building stronger connections across the region they serve.
Throughout the conversation, Jeremy emphasizes that transformation happens when people feel heard and valued. Through mindful listening, servant leadership, and practical innovation, North Mississippi continues to improve care delivery and strengthen its culture.
The episode closes with a reflection on conflict, trust, and growth. Jeremy describes “mining for conflict” as a way to uncover insight, strengthen relationships, and create conversations that lead to better outcomes – showing how values, when operationalized through leadership and systems, can improve care and community health.