During a typical Gemba Walk, a manager or supervisor visits the place where work gets done. He or she observes as processes and tasks are carried out, asks questions, and reflects on what was seen. After careful consideration, they would ask for (or potentially offer) ideas for improvement or begin a PDSA cycle. This is an effective way for managers to get a first-hand look at what is happening with their team and to get vital feedback.
But could the approach be used to help employees who are not managers get a better understanding of the overall flow of value through the organization and where their work fits in? We believe that it can.