KaiNexus Continuous Improvement Podcast — Ask Us Anything! Episode #23

Recorded May 13, 2019

It’s episode 23 of our popular Ask Us Anything webinar series to listen toquestions answered by thisdynamic duo from KaiNexus’ team of continuous improvement experts: Mark Graban &Greg Jacobson.

Questions and topics:

What’s a book that you’ve been reading recently?How do you measure culture in an organization?

What quick-wins can you suggest with respect to culture change? What suggestions for sustaining change in culture needed to embed CI into an organisation? What measures of CI maturity for an organisation?

Here in our company we used to have an engaged work force where every staff is engaged in improvement. As a result the staffs themselves were excited in seeing the positive impact of employee engagement. Nowadays, it is visible that some of that excitement has vanished and am thinking in what way shall I bring the engaged atmosphere back? Please advise.

Where does the culture change start for professional services organisations (law/accounting) e.g. one partner, or all partners – keeping in mind real silos and prominent sub-cultures?

Relative to when KaiNexus first entered the market, how has the market changed with respect to, A) the willingness to adopt technology, B) the acceptance of lean/kaizen by upper management as well as staff, and C) the industries that are now embracing or exploring lean/kaizen?