KaiNexus Continuous Improvement Podcast — Karyn Ross Webinar Preview

Mark Graban interviews Karyn Ross, coauthor, with Jeff Liker, of the Shingo Award-winning “The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.”

Karyn is doing a webinar on March 28 titled “How to Coach for Creativity & Service Excellence.” To register, visit www.kainexus.com/webinars.