KaiNexus Continuous Improvement Podcast — Q&A with Mark Graban — His Webinar on Learning from Mistakes, as Individuals and Organizations

Mark Graban addresses questions from this webinar: https://www.youtube.com/watch?v=rhphevuvuoA&ab_channel=KaiNexus

His blog post about the mistakes that derailed the webinar: https://www.leanblog.org/2022/06/isnt-it-ironic-mistakes-that-interrupted-my-webinar-about-mistakes/


Q: “I’ve experienced creating psychological safety by asking questions in a certain way when doing root cause analysis and capturing lessons learned. Keeping focus away from people and centering on processes for example. Have you also seen this happen? Do you follow a certain way of asking questions ?”

The Value Capture reflection model: https://www.valuecapturellc.com/reflection-toolbox-continuous-improvement/

Q: In my experience as a Lean Six Sigma practitioner, “If all they needed was you to come along and tell them what their mistake was, they wouldnt need you, they would have seen it themselves”. There are always barriers and obstacles that prevent people from seeing thier mistakes. Your comment?

Q: Many companies claim to have cultures of learning, not blame. When pursuing professional opportunities with new companies, are there ways to determine which truly have that type of culture, not just claiming it?

Q: First I am going to start by saying that I don’t do well with making mistakes even the small ones. No one has to tell me I made a mistake because I will be the first one to to say it but even the smallest mistakes I feel bad for a long time and sometimes even weeks. How do you just move on when you take pride in your work?