When I talk to organizations about Kaizen, or continuous improvement, there’s far too much self-defeating talk, where people say things like:”We’re not going to try this Kaizen process because our culture isn’t ready yet.”
That’s not only self-defeating, it’s self-fulfilling prophecy. If you don’t work on continuous improvement, you’ll never have a culture of continuous improvement.
http://www.leanblog.org/audio175
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