Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and, like Ron Pereira, we discovered we both lived in Keller, Texas (I’ve since moved to San Antonio). Steve is a retired Navy pilot and currently flies for a major commercial airline. He’s also been involved, through LifeWings, in the movement to bring aviation safety practices (and culture) to healthcare via “Crew Resource Management” or “TeamSTEPPS.” He’s also been on the forefront of combining Lean and TeamSTEPPS, something we both agree is a great idea. In honor of National Patient Safety Awareness Week, we talk about topics including: – Steve’s background with CRM in aviation and healthcare – Why CRM isn’t just about checklists, but also learning how to “communicate more assertively” in the cockpit or operating room… – How Lean and CRM / TeamSTEPPS fit together conceptually – How standardization and iterative improvement fit together There’s so much we could talk about, so we barely scratched the surface on this topic. If you have questions, we can do another podcast. Please post them as comments on this post. For a link to this episode, refer people to www.leanblog.org/195 — go there for some links and material that Mark wrote to share with the listeners (and he’ll have a guest post soon that expands on the thoughts in the podcast). Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog If you have feedback on the podcast, or any questions for me or my guests, you can email me at email@example.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.