“If you had a magic wand, what is the first thing that you would fix in an organization you’re coaching?”
Chris Burnham asked me this question when I recorded a guest spot on his Lean Leadership podcast.
My answer was simple. “If I could wave a magic wand, I would instantly develop the capabilities and the habits of all the leaders in the plant to Leverage the Positive by giving effective reinforcing feedback – or effective recognition feedback.
Join me as we dig deeper in this episode.
What You’ll Learn from this Episode
- The two types of feedback: reinforcing feedback and correcting feedback
- Why “thank you’s” are not enough
- A big recognition feedback mistake found in operations management
- The strategy behind training leaders on feedback in a way that has a bigger impact
Get full show notes and more information here: https://processplusresults.com/podcast/047