What You’ll Learn in This Episode: In this episode, Shayne Daughenbaugh and Catherine McDonald sit down with leadership strategist and Army veteran Jonathan Pride to explore the SOAR mindset. A …
Deborah Coviello has spent her career walking into businesses with quality crises and operational pressure, and walking out with stronger leaders behind her. In this conversation with Mark Graban, she …
In this episode, I share an interview with Travis Keener (the “Spill Plan Man”) from November 2025. He is a licensed engineer specializing in spill prevention, control, and countermeasures (SPCC) for industrial …
What You’ll Learn in This Episode: In this episode, Patrick Adams, Catherine McDonald, Shayne Daughenbaugh, and Andy Olrich unpack the hidden costs that quietly erode margins, and why most organizations …
Blog post with links Three years ago, The Mistakes That Make Us came out. Around the same time, Elisabeth Swan published Picture Yourself a Leader. Both books' third birthdays felt like a decent …
In this episode, I discuss a specific method for capturing process improvements using surveys, and how you can isolate the improvements so that the difference between survey participants doesn't hide …
Jesse Jackson, contact center leader and host of Set Lusting Bruce, joins Mark Graban to share his favorite mistake: going gun-shy as a new leader when veterans push back with …
David Kaganovsky, Global Head of Product, Brand at WPP, brings a career spent at the intersection of brand strategy, technology, and applied AI to this conversation on People Solve Problems. …
The way you’re leading transformation might be getting in the way of the culture you’re trying to build. As change leaders and practitioners, we care about results. But in that …
Most people think they’re thinking. Scott Burgmeyer says they’re mostly just reacting. Scott is the founder and CEO of Become More Group and coauthor of Think: The Road Less Traveled. …
