I can only imagine what you’re thinking! What on earth do dentistry, and piercing have to with each other, never mind to do with lean or continuous improvement? But when I think about it, there are a lot of parallels between a dentist’s office and a piercing parlor. Each is usually a small business, each has important health and sanitation requirements, and each, frankly carries an element of fear, or at least concern for some customers. And yet, there’s an opportunity to turn that fearful expectation around and create one that results in delighted customers and patients, and drives continuous improvement.
My guests today are Stephanie Hill and Karyn Ross who have great stories to share!