A long time ago, in a breakroom far far away, I got into a heated debate with a fellow improvement professional over the topic of standard work. I had just completed my Creative Problem Solving facilitation training, and was excited about using my new skills. My colleague was pretty sure that creative thinking had no place in the creation and implementation of standard work. I argued that if you wanted to have the best possible standard work, you would have use creativity, and many experiments.
I guess you could say I am stubborn, because I still think I’m right! In fact, I’m more convinced than ever that creative thinking is absolutely necessary to get to the highest levels of effectiveness, efficiency and employee engagement. And today, my guests, Kimberly Green-Goldsborough and Erlin Kakkanad are here to share their perspectives on lean, continuous improvement, and creative thinking.