The Edges of Lean — Episode 15: Continuous Improvement and Non-Verbal Communication

As a manager, supervisor, continuous improvement facilitator, or coach, you know that communication is a key skill for success and improvement. So, how we are communicating?  We know what we say is important,  right? And most of us would acknowledge that HOW we say it is important too.  But think about this –you’re still communicating, even when you are not physically the shop floor or in the room or on the Zoom call. We’re going to take a trip to the Edges of Lean and explore many aspects of non-verbal communication -even the ones that happen when you are not there!. 

My guests are Shelly O’Donovan and Jason Haines. 

Shelly O’Donovan is the CEO of the Authentic Influence Group. She teaches Persuasive Speaking at the Wharton School, of the University of Pennsylvania. She has led vaccine advocacy for Glaxo Smith Kline, worked as a healthcare lobbyist, and served as a staffer in state government. She has been focused on cultivating authentic influence her entire career, and decoding what makes people tick. Shelly has an MPA from the University of Pennsylvania, a Marketing certification from Wharton School (of UPENN), a BA in political science. She has a certification in body language training and the big 5 personality from a behavioral research lab.

Jason is a Lean practitioner who uses Standard Work to help with communication throughout the workplace to help reduce chaos and frustration amongst the frontline workers and between the frontline and leadership. Jason is a managing director with Industrial Solutions, based in Arizona,  & he has worked in the manufacturing industry for over 20 years. He is a Lean Six Sigma Black Belt who works with logistics, manufacturing, service companies, and office areas on developing Lean processes.

How are you communicating? Shelly, Jason and I would love to hear back from you on your thoughts and ideas.   

Please join me in exploring more of the Edges of Lean! There’s a lot to learn. And check out my friends in the lean communicators community at  You’ll find more podcasts and videos – with lots of great new content every week. This is a Lean for Humans production.