The Edges of Lean — Episode 33 Continuous Improvement and Managing Conflict w Jerry Fu

It’s one thing to know the principles of conflict resolution – it’s another to put them into action. And leading a continuously improving organization will result in times of conflict. In today’s episode, Jerry Fu joins me to talk about his time working at a large pharmacy chain and he shares some incredible stories from the trenches. We talk about his leadership journey, and his effective methods (Five C’s) for resolving conflicts in an organization or a workplace.
Jerry Fu is a pharmacist and a conflict resolution coach. He works with Asian-American professionals on their career and life journeys. He focuses on resolving clients’ conflict at work, in the broader culture, and within themselves.
Company Website:
Key Topics in this podcast:
Jerry’s career
His leadership journeys
Conflict resolution explained
Effective methods to resolve conflicts ( Five C’s)
Leadership and becoming an effective leader
Reward good behavior or token of appreciation
Learning to dance “salsa” with Four C’s
How did Jerry get into dancing “salsa”?
Exclusive coaching for Asian American leaders
Understanding the difference between preference and principle
Importance of principle and values to an organizations
Jerry’s advice to a young person who is just starting their career
Jerry understands clinical skills are important but the most overlooked skill within healthcare is building good team relationships.
Jerry underwent many twists and turns in his career that led him to become an effective leader that he is today.
The workplace (the pharmacy!) is Jerry’s place to experiment with various leadership frameworks.
Conflict resolution is addressing broken expectations in a way that is both respectful and beneficial to both parties involved.
Compassion, courage, curiosity, collaboration, and closure are the effective ways to resolve conflicts
Important questions from Jerry to remember:
What does success mean to you?
What is the benefit of achieving that success?
What kind of legacy do you want to leave?
What can you do today to work towards that legacy?