The Edges of Lean — Episode 5: Continuous Improvement and Artificial Intelligence

Teachers of lean practice emphasize the importance of human interaction and some even eschew the idea of automating processes.  Lauren Hisey has a very different perspective when it comes to our relationship with the machines that are everywhere – especially those that use artificial intelligence.  She’s not afraid, and she works actively to help companies use human intelligence together with artificial intelligence. In a world where the next person you speak with might be a bot, how do we use our lean principles, especially respect for people?

Lauren is a consultant and coach who guides business owners to create effective change, bringing together her technical expertise and continuous improvement skills gained working for major technology based companies. You can find Lauren at