What You’ll Learn in This Episode:
In this episode, Patrick Adams and Shayne Daughenbaugh break down the true meaning of GEMBA and why it’s a foundational practice in Lean leadership.
You’ll learn how going to the “real place” helps leaders move beyond assumptions and understand what’s actually happening in their processes. The conversation highlights why many leaders avoid the gemba. Often due to fear, ego, or lack of clarity. Also, how shifting to a mindset of curiosity, humility, and vulnerability can change everything.
They also explore how to approach GEMBA in both manufacturing and knowledge work environments, emphasizing the importance of building trust, creating psychological safety, and following up on what you hear.
If you’ve ever struggled to connect with your team, understand your processes, or drive meaningful improvement, this episode gives you a simple, practical way to start.
Key Takeaways:
- GEMBA is about understanding reality—not relying on assumptions
- Leaders should approach the gemba with curiosity, not judgment
- Trust is built through consistency, follow-up, and psychological safety
- Start small—pick one process, observe, listen, and learn before acting
Links:
Lean Solutions Summit