The Lean Solutions Podcast: Intangible Character Traits with Elisabeth Swan

In this episode, Elisabeth Swan and I discuss the intangibles when it comes to leading others. Elisabeth is the president of Swan Consulting & Associates, Inc., and co-founder of the Just-In-Time Café. She’s the co-author of the Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey, and has been helping clients drive change for decades. She’s a Master Black Belt, Speaker, Coach and Lean Six Sigma consultant with a focus on leveraging people to build vibrant problem-solving cultures. Today, we discussed her new book titled, “Picture Yourself a Leader: Illustrated Micro-lessons in Navigating Change” which will be published in just a few months.

What You’ll Learn:

  1. What do you mean by “intangibles” in terms of process improvement?
  2. Why do people struggle with intangibles?
  3. Do you have an example(s)?
  4. What are some root causes?
  5. What are some actions people can take?

About the Guest:

Elisabeth has been working as a business process improvement consultant and change leader for over 30 years. She specializes in process-based organization design, problem solving, Lean Six Sigma and change management for blue chip clients.

Her client engagements focus on working with leadership and leveraging the talents of internal project managers and teams in achieving strategic goals. The track records of these engagements consistently showcase measurable improvement.

Elisabeth’s industry experience includes healthcare, hospitality, financial services, insurance, telecommunications, energy and technology.

Specialties: – Process Improvement Program Design
– Lean Six Sigma
– Coaching
– Training Design and Implementation
– Leadership Coaching
– Improvement Team Training
– Large Group Facilitation
– Facilitation and Communication Skills

Important Links:

To get updates on when the book comes out:

To buy the Problem-Solver’s Toolkit (scroll to the bottom):

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