This week, I’m speaking with Karyn Ross, the author of How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and coauthor of the Shingo Award-winning, The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
Karyn is an internationally acclaimed consultant, coach and lean practitioner, and focuses on teaching organizations of all sizes and sectors how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to create better, more effective and efficient ways to work. While many other Lean consultants focus on implementing tools, Karyn teaches teams how to use Practical Creativity™ to continuously strive towards service excellence.
Karyn is on a mission to ‘Help People Improve the World’.
In this episode we talk about the important link between leadership and kindness, how to practice kindness in community and the impact listening can have when you’re in a leadership role.
Important Links:
https://loveandkindnessproject.org/
http://bit.ly/2R2qvo9
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