The Lean Solutions Podcast: Patient Care With Ken Segel

In this episode, Ken Segel and I discuss the importance of continuous improvement principles as they apply to patient care.

What You'll Learn:

1. Can you tell me a little bit about Value Capture’s mission and history so our listeners can get a sense for your work in healthcare, and how your firm combines leading with safety and Toyota Production System principles or lean?  

2. How about your personal story?  How did you get connected to this mission?

3. Can you say a little bit more about the state of lean in healthcare?  What challenges are you seeing?  What are your health system clients doing to try to break through?  How are you advising them?

4. How about the current state of safety in healthcare?  There have been some scary headlines recently about patient safety not having progressed much in 20 years …

5. Last summer we both spoke at a conference where in a keynote you and Mark Graban announced that this is an ideal time for folks in any industry to grab WORKFORCE SAFETY as an imperative to revive or strengthen lean journeys.  Can you say why?

6. Where do you think the Operational Excellence movement should go next, to move deeper into the work and not risk being a series of the latest flavors of the month?

About the Guest: Ken is the Chief Executive Officer and a co-founder of Value Capture. In this role as CEO, Ken provides support to CEOs of healthcare organizations dedicated to eliminating injuries and improving quality as a means to dramatically raise the clinical and financial performance of the entire institution. Prior to forming Value Capture, Ken served as the founding director of the Pittsburgh Regional Healthcare Initiative (PRHI). PRHI achieved best-in-nation regional results in the elimination of several classes of risk for patients. Before helping to create PRHI, Ken served for five years as Senior Program Officer at the Jewish Healthcare Foundation of Pittsburgh, where he guided many community health improvement initiatives and initiated the Foundation's formal public policy program. Earlier in his career, he served as an aide to the leadership of the U.S. House of Representatives, directed the overnight operations in the 1992 Clinton-Gore presidential campaign “War Room,” and served as Policy Director and speechwriter for the Democratic Party. He also taught political organizing and election monitoring in Ukraine and Russia. He is also a Certified Facilitator of the Shingo Institute.


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