In this episode, Steve Johnson and I discuss training paths and employee tools when it comes to a robust training program. You'll also here how a robust training program can help reduce employee turn-over.
What You'll Learn:
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Why did you start a training program for technicians?
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What does the training path look like for a technician?
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Does an employee need any experience or certifications to start this program?
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Does the employee need any tools?
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How long will it take to complete this program?
About the Guest: Steve Johnson has over 30 years of experience in the automotive industry. He served as a certified technician at a local Gm dealership for about 8 years. Steve's work ethic was unmatched, which is what earned him a position as a Service Advisor. Eventually, when a service manager position became available, Steve was asked to grab the metaphorical reigns and lead the service team to achieve an unprecedented level of customer service and shop performance. To achieve this, Steve had to develop a service team that would exceed his level of expectations for professional business and work culture needed to create the best service team Berger has ever had. The dealership has received GM dealer of the year award 11 times and has continued to break multiple financial records year after year.
Links:
Click here for more information on Steve Johnson
To Contact Steve Johnson Directly: sjohnson@bergerchevy.com
Click here for The Lean Solutions Summit
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