In this episode, Mark Graban and I discuss the value that comes from making mistakes and how learning from our mistakes is effective in lean culture.
What You'll Learn:
1. What inspired you to write the book?
2. How does “learning from mistakes” fit into a Lean culture?
3. What is Psychological Safety and how can leaders create the conditions for it?
4. Examples from Toyota? A small software company like KaiNexus?
5. Why is it counterproductive to punish mistakes?
About the Guest: Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, was released in June. He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.
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