The New England Lean Podcast: 10: Alan Robinson

This week our guest is Alan Robinson: Author, Speaker and Professor at UMASS Amherst’s Isenburg School of Management.

As Alan says: “Roughly 80 percent of any organization’s improvement potential lies in front-line ideas. If your organization is not set up to tap these, you are operating with, at best,one fifthof your capability.”

In this episode, Alan and I chat about the shortcomings of MBA programs in the 80’s and 90’s and what that’s gotten us into now, how the learning process should never stop, what (negative) effects on the psyche power has, as well as the 1971 Stanford Prison Experiment. Perhaps the biggest “a-ha” moment for me was when Alan makes the very poignant point that continuous improvement is a “bottom up” endeavor. Alan’s research, and his stories, prove this to be true, and he’s helped numerous organizations around the world achieve ever-greater levels of attainment. It was a thought-provoking and insightful chat; I hope you like it!

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