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Author: Mark Graban

My Favorite Mistake

My Favorite Mistake — 195: Ward Vuillemot on Celebration of Errors (CoE) and Understanding Customer Behavior

Episode page with transcript and more My guest for Episode #195 of the My Favorite Mistake podcast is Ward Vuillemot. Ward is a seasoned C-suite executive with over six years …

Lean Coffee Talk (Formerly Lean Whiskey)

Lean Whiskey — 37: Starbucks’ Gemba, Toyota’s Tour, Product Innovation & Lean Process Improvements

Mark Graban & Jamie Flinchbaugh
Alternative title: “I’ll have a half-caff no-whip soy-milk chestnut praline latte… to-go”
Episode page with video and links
In Episode 37, we wish everyone a Merry Christmas and Happy Holidays with some new (to us) hol…

Lean Blog Interviews

Lean Blog — 466: Gemba Claus is Comin’ to Town! [Song]

Here’s a musical holiday treat for my regular Lean Blog readers and podcast listeners, a song parody, originally released in 2009… remastered a bit here in 2022.
https://www.leanblog.org/2022/12/gemba-claus-comin-town-song/ 
Gemba Claus is Comin’ t…

Lean Blog Interviews

Lean Blog — 465: Tom Peters on His Compact Guide to Excellence – New Book

Episode page with transcript, video, and more
My guest for Episode #465 of the Lean Blog Interviews Podcast is the legendary (my word, not his) author, consultant, and speaker — Tom Peters. His new book is Tom Peters’s Compact Guide to Excellence.
Cl…

My Favorite Mistake

My Favorite Mistake — 194: Dr. Richard Winters Was Too Transparent in Showing Billing Data to Physicians

Author of the book YOU’RE THE LEADER. NOW WHAT? Leadership Lessons from Mayo Clinic. Episode page with video, transcript, and more My guest for Episode #194 of the My Favorite …

Lean Coffee Talk (Formerly Lean Whiskey)

Lean Whiskey — 36: Jamie Flinchbaugh & Chris Kauzmann on Design Thinking’s Relationship to Lean Thinking

In Episode 36, Jamie Flinchbaugh is joined by Chris Kauzmann, an Adjunct Faculty and Innovator in Residence at Lehigh University. Chris, a self-described “bottom shelf” whiskey drinker, joins Jamie to sample some Nikka Coffee Malt Whiskey and Blue Ru…

Habitual Excellence

Habitual Excellence — 74: Washington Health System CEO Brook Ward on Innovation and Iteration for Nursing and Patient Care

President and CEO of Washington Health System Episode page: https://valuecapturellc.com/he74 Welcome to Episode #74 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Brook Ward, …

Habitual Excellence

Habitual Excellence — Using a Rapid-Cycle Learning System to Tackle Turnover & Attrition [Webinar]

View the slides, video, and more Presented by two leaders from Duke HomeCare & Hospice: Cooper Linton, Associate Vice President, Duke HomeCare & Hospice Janet Burgess, Director Patient Care Services …

My Favorite Mistake

My Favorite Mistake — 193: Why CEO and Investor Kurt Wilkin is a “Proud Mistake Maker”

CEO of HireBetter and managing partner of Bee Cave Capital. Episode page with video, transcript, and more My guest for Episode #193 of the My Favorite Mistake podcast is Kurt …

Lean Blog Audio

Lean Blog Audio — GE’s Larry Culp on Making it Safe for Bad News to Flow to the CEO (or Other Leaders)

Read the post for this episode Following up on my blog post about GE CEO Larry Culp’s AME keynote speech, I wanted to share some of the discussion from his …

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