Habitual Excellence — 16: José Bustillo on Transferrable Principles from Lean Manufacturing


Welcome to Episode #16 of Habitual Excellence, presented by Value Capture. Our guest today is José Bustillo, a client advisor with Value Capture. Today, host Mark Graban asks José about concepts and principles that are proven to be transferrable from manufacturing into healthcare, given that he has worked in both industries. Patients are not cars, but how can leaders in either setting create a culture and a management system that puts safety and quality first?