Lean Blog Audio — How NOT to Improve Patient Flow: Laws, Targets, Blame,

Let’s start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department hallway waiting for a real hospital bed. It’s sad and frustrating to have a couple of blog readers from Canada send me this story from Quebec:

Quebec wants 24-hour cap for patients waiting on stretchers in ERs
Barrette says there would be consequences for hospital staff, doctors who don’t comply

I think there’s agreement that waiting 24 hours, 12 hours, or four hours for a bed after an admission is a problem. That’s a problem worth working on.

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