Blog post: https://www.leanblog.org/audio314
In this era of Covid–19 vaccination, I’m still pretty much sidelined and not on site with any clients, although I did get to visit two mass vaccination sites (in addition to the one that vaccinated me).
I believe, of course, in the power of many, many small improvements being driven by front line staff and their managers. That’s the focus of my Healthcare Kaizen books. I also realize there’s a time and a place for process re-design and for being innovative (thinking of it as step-change improvement.
In this post, I share and discuss improvements large and small.
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