Lean Blog Audio — The CEO Leading the Culture Change at ZSFGH

Today, I’m writing about another view, from an article co-authored by our friend Dr. John Toussaint and the CEO of ZSFGH, Dr. Susan Ehrlich:

Changing Leadership Behavior Gets Real Results
As I blogged about yesterday, new leadership behaviors (sometimes as the result of getting a new leader) can make a huge difference for an organization — this was true during my time at General Motors and I’ve seen it in healthcare.

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