Value is Defined by the Customer (and not all Customers are the Same)
http://www.leanblog.org/audio263
It’s said in the Lean methodology that “value is defined by the customer.”
Value can be defined as, in most cases, “Something the customer is willing to pay for.” In healthcare, this gets complicated when patients aren’t the ones paying and when patients need care instead of wanting it.
—
Support this podcast: https://anchor.fm/lean-blog-audio/support