Dr. Gary Kaplan is the CEO of Seattle’s Virginia Mason Medical Center, considered one of the world leaders in the adoption of Lean healthcare principles. He wrote the foreword for my book The Executive Guide to Healthcare Kaizen.He co-authored a recent editorial in the BMJ Quality&Safety journal:”Lean and the perfect patient experience”
http://leanblog.org/audio127
—
Support this podcast: https://anchor.fm/lean-blog-audio/support