My guest for Episode #336 is Gladys Bogoshi, the Chief Executive Officer at Charlotte Maxeke Johannesburg Academic Hospital, one of the ten central hospitals in South Africa and the main teaching platform of the University of the Witwatersrand. The Hospital is situated in Johannesburg and has a bed capacity of 1189. Gladys is going to be a keynote speaker at this year’s Lean Healthcare Transformation Summit, to be held in Washington, DC on June 13 & 14. I’ll be there and I hope you can join us. I’ll also be teaching a pre-Summit workshop on Measures of Success that I hope you can attend. In this episode, we talk about how she got introduced to Lean, some of the improvements that her hospital has driven in surgery, pharmacy, and other areas. What is her role as CEO in a Lean journey? What are some of the fundamental behaviors that are important and how you can coach people on those? We talk about all of that and more.