Lean Blog Interviews — 347: Brad Parsons, Hospital CEO & Co-Author of “Creating an Effective Management System”



Our guest today for Episode 347 is Brad Parsons, the CEO of NEA Baptist, in Jonesboro, Arkansas. NEA Baptist is a 228-bed hospital and 140-provider medical group serving northeast Arkansas — part of Baptist Memorial Health Care Corporation.


Brad is also the co-author of the new book Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata. His co-authors have been guests on the podcast before — Patrick Graupp and Skip Steward.


In this episode, we’ll talk about core themes from the book, including his role as the leader of their transformational efforts to implement and continue improving an effective management system — something that’s important for so many reasons. We’ll also talk about “Process Behavior Charts” and his experience with Don Wheeler.