My guest for Episode #368 is somebody I’ve met fairly recently through his excellent posts on LinkedIn, Steve Feltovich.
He is the president of SJF Consulting, Inc. and he previously had a long career in the automotive industry, in particular collision and repair.
Steve learned about Dr. Deming’s approach and also learned the Toyota Production System from Toyota and Toyota University, so he has an interesting perspective that I really appreciate.
I hope you enjoy the discussion!