Joining me for Episode #376 of the podcast is Lauren Hisey, a continuous improvement coach and consultant at her firm, Lauren Hisey Consulting.
Before becoming a consultant, Lauren worked for AT&T and Nielsen in various technical and Lean Six Sigma roles. She has a BA in Political Science and Government and an MBA. Read more about Lauren via her bio.
Today, we talk about the interface and overlap between concepts like Lean, Six Sigma, and Artificial Intelligence. Why do companies need to avoid jumping to solutions, including technology solutions like Robotic Process Automation? Why does the “respect for people” principle of Lean, from Toyota, mean that we shouldn’t focus on replacing people with technology?
I hope you enjoy the conversation, whether you listen or watch.