This is LeanBlog Podcast episode #42 with Dr. C. Martin Hinckley, of the firm Assured Quality. He is the author of the book “Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing,” available through Productivity Press. We’ll talk about his book and approaches for teaching people how to develop mistake proofing in processes. If you have feedback on the podcast, or any questions for me or my guests, you can email me at firstname.lastname@example.org or you can call and leave a voicemail via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.