Lean Leadership for Ops Managers — Better Retention with a People First Culture with David Pender | 067

Many organizations have been focused on filling positions and hiring new team members in the current employment market because of the staffing shortages. But how do you retain the team members you already have and keep them engaged? 

In today’s episode, David Pender joins us to share how the “people come first” culture at Sage Glass has helped to retain employees, keep them engaged, and refer others to work there as well (sometimes even their daughters). 

What You’ll Learn in this Episode:

  • Choosing between “People First” or “Customer First”
  • How to Train for Better Retention
  • Why Mentoring Shouldn’t Just Be for Executives
  • How to Leverage Trust, Empowerment, and Collaboration

Get full show notes and more information here: https://processplusresults.com/podcast/067