What needs to happen to transition from event-based lean to an improvement culture?
One required step is engaging the frontline, but that brings challenges as fear or resistance may show up.
Aaron Davidson, Corporate Director of Employee and Guest Experience at Mohegan Gaming and Entertainment, shares how he engages the frontline and the role lean plays in volatile industries.
What You’ll Learn from this Episode
- Key phrases that can help you position and think about lean in a different way
- The role of lean in volatile industries like hospitality and gaming – and how the “when” of lean is different than what some organizations do
- Steps to better engage your frontline in improvement, especially when there is fear or resistance
Get full show notes and more information here: https://processplusresults.com/podcast/048