Lean Leadership for Ops Managers — Fact-Based Leadership with Arnout Orelio | 039

How does fact finding and problem solving work when folks on your team are stressed or frustrated or angry? When you and a team member see the same situation from different perspectives? When you're having performance problems that are turning into conflicts between people?

Today, Arnout Orelio joins us from the Netherlands to share how he helps emerging leaders pursue fact-based leadership.

What You’ll Learn from this Episode

  • How Arnout connects the dots between process problem solving and what some people call “people problems” 
  • The second cycle running in our minds (in addition to the PDCA cycle)
  • Ways you can reframe opinions or emotions to agreements in order to progress problem definition and problem solving forward
  • How you think about and use facts for problem solving when people disagree on what the facts are

Get full show notes and more information here: https://processplusresults.com/podcast/039