Lean Leadership for Ops Managers — Getting and Making Real Commitments: Reliable Promising with Susan Reinhardt | 040

Have you ever been in a meeting and thought that everyone was on the same page for action steps, but you go into the next week’s meeting and the tasks still aren’t done.

Susan Reinhardt joins us today to discuss how the concepts of Reliable Promising or Conversation for Action that she uses in Lean Construction may help you. 

In fact, you might hear some “Weasel Words” in today’s conversation that are haunting your collaborative efforts.

What You’ll Learn from this Episode

  • How to shift your language to get commitments that are more likely to be followed through on
  • What Weasel Words are and how they can derail execution
  • The idea behind the reliable promising loop
  • Why it’s important, as a leader, to create an environment where someone can say no if you want to get real commitments

Get full show notes and more information here: https://processplusresults.com/podcast/040