Lean Leadership for Ops Managers — Improve Your Team’s Order Entry Flow to Create More Value with Chris Wilson | 080

Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture.

In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process. 

What You’ll Learn in this Episode:

  • Keeping a Customer-First Mindset in Continuous Improvement
  • Overcoming Team Member Pushback on New Processes
  • Teamwork and Communication for Effective Improvement
  • Refining the Onboarding Process for Better Retention

Get full show notes and more information here: https://processplusresults.com/podcast/080