Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture.
In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process.
What You’ll Learn in this Episode:
- Keeping a Customer-First Mindset in Continuous Improvement
- Overcoming Team Member Pushback on New Processes
- Teamwork and Communication for Effective Improvement
- Refining the Onboarding Process for Better Retention
Get full show notes and more information here: https://processplusresults.com/podcast/080